Frequently Asked Questions

Who is Xpress Super?

Xpress Super is an affordable and easy SMSF Solution provided by our parent company SuperGuardian Pty Ltd, a national SMSF Specialist and chartered accounting firm with over 15 years of experience as SMSF administrators.

Whilst SuperGuardian provides a premium service to SMSF Trustees, we recognised the demand for a low cost alternative for investors wanting to take control of their own superannuation.

What do you do?

We are proud to be a low cost service that establishes SMSFs but also arranges the transfer of existing SMSFs.

We handle the administration, compliance, annual financial statements, tax return and audit.

Where are you located?

Our head office is in Adelaide, however as an online administrator we can administer a national client base, reaching every state and territory.

Do you administer SMSFs nationally?

Yes, we have client all around Australia.

Does Xpress Super provide Financial Advice?

Xpress Super only provides general financial product advice which does not take into account your personal objectives, financial situation or needs.

How can you provide an SMSF service so cheap when the average is $2,700?

By offering a restricted investment platform, we’re able to rely on fully automated data feeds which do most of the processing for us. Due to the efficiency of our processes, our external costs like the annual audit are more competitive than the industry average.

What are your fees?

Please visit our fee schedule.

Do you charge extra if I am a frequent trader?

No, knock yourself out!

How much money do I need in my fund to establish with Xpress Super?

It is entirely your choice. We have no minimum amount however you should consider speaking to a financial adviser prior to establishing an SMSF.

Why should I sign up with Xpress Super?

Please visit our Why Choose Us page.

How do I sign up to Xpress Super?

We have an online engagement form which will take you around 5 minutes to complete.

Do you charge a cancellation fee if I no longer wish to use your services?

We charge a $499 cancellation fee should our services be cancelled within 12 months.

Should you cancel outside of the 12 months, no cancellation fee is charged.

Should I establish my fund with an individual or corporate trustee?

Good question and one you should give consideration to you before you move forward. You will find each option has its advantages and disadvantages. We have prepared an informative fact sheet which will assist you in making your decision.

Do you require identification?

Yes, in order to establish the bank account for the SMSF we require either a copy of your driver’s license with current address OR a copy of your passport and recent bill which includes your current address.

How long will it take for my SMSF to be established?

We will provide you with a welcome pack within 24 hours upon receipt of the client engagement form and establishment fees.

Once you have signed and returned the documents to us, the bank will take around 4 business days to active the account. We will notify you as soon as we receive confirmation.

Once the fund is established, the bank account is active and the ABN has been issued by the ATO – you can then arrange your rollovers.

What is an investment strategy and will you provide me with one?

An investment strategy is a detailed financial plan made by the Trustees of the SMSF.

It takes into account the current and/ or future financial needs of each of the fund members and is framed in the context of their risk preferences.

We will include an investment strategy template in your welcome pack. If you throughout the year you would like to update it, simply let us know and we will send you another one to

How long does it take to establish the share trading account?

The account usually takes a couple of extra days after the cash account is activated.

Will you arrange the rollovers for me?

If you are looking to arrange a full transfer from your existing super fund, we will provide you with an ATO generic rollover form and all information needed to complete the request.

If you are looking to make a partial transfer, you will need to contact your superannuation fund and request the appropriate form.

Please note, provided you have completed the rollover forms properly you will likely receive the cheque or EFT payment within 10-21 days.

When can I reimburse myself for the establishment fees?

You can either reimburse yourself the establishment costs or allocate as a contribution. This will happen when money becomes available in the super fund either by way of the first rollover or a contribution.

Will I be given a key contact?

For Xpress Super standard clients, our support team are available for your queries.

Under the XpressBLK service, clients receive a dedicated Client Manager as their one point of contact for any queries.

How and when will I pay my fees?

We invoice our funds annually in advance (to cover our software costs and the cost to process on an interim basis). We will bill and debit the annual fee each year in July via direct debit to your cash hub.

When will I receive online access to our compliance and investment reports?

Once we have processed the first transaction, we will send you instructions on how you can login for the first time.  If you have any questions around the online reports, you can contact your Client Manager.

What is my ESA?

Your Electronic Service Address (ESA) is smsfdataflow. We will provide you with a document in your welcome pack which can be forwarded to your employer.

Do you accept existing SMSFs?

Yes we certainly do!

What information do you need to provide me with a quote?

In order to provide you with a quote for any prior or current year work we require answers to the below questions:

1. What will be the first financial year?
2. What investments does your fund hold – please provide a portfolio valuation report if available.
3. How many bank accounts does the fund hold and who are they with?
4. Who is your share broker?
5. Are you interested in the Xpress Super Standard service level or XpressBLK?
6. If your fund has a corporate trustee, would you like Xpress Super to handle the annual obligations with ASIC?

Will you contact my existing accountant?

Yes, providing you are happy with this.

We contact them and request all information and documentation needed to bring your fund up to date on our systems.

If we have any issues obtaining this information, we will contact you.

Can you update my Trust Deed if necessary?

Yes, we can certainly arrange this for you.

+ About Us

Who is Xpress Super?

Xpress Super is an affordable and easy SMSF Solution provided by our parent company SuperGuardian Pty Ltd, a national SMSF Specialist and chartered accounting firm with over 15 years of experience as SMSF administrators.

Whilst SuperGuardian provides a premium service to SMSF Trustees, we recognised the demand for a low cost alternative for investors wanting to take control of their own superannuation.

What do you do?

We are proud to be a low cost service that establishes SMSFs but also arranges the transfer of existing SMSFs.

We handle the administration, compliance, annual financial statements, tax return and audit.

Where are you located?

Our head office is in Adelaide, however as an online administrator we can administer a national client base, reaching every state and territory.

Do you administer SMSFs nationally?

Yes, we have client all around Australia.

Does Xpress Super provide Financial Advice?

Xpress Super only provides general financial product advice which does not take into account your personal objectives, financial situation or needs.

How can you provide an SMSF service so cheap when the average is $2,700?

By offering a restricted investment platform, we’re able to rely on fully automated data feeds which do most of the processing for us. Due to the efficiency of our processes, our external costs like the annual audit are more competitive than the industry average.

What are your fees?

Please visit our fee schedule.

Do you charge extra if I am a frequent trader?

No, knock yourself out!

How much money do I need in my fund to establish with Xpress Super?

It is entirely your choice. We have no minimum amount however you should consider speaking to a financial adviser prior to establishing an SMSF.

Why should I sign up with Xpress Super?

Please visit our Why Choose Us page.

How do I sign up to Xpress Super?

We have an online engagement form which will take you around 5 minutes to complete.

Do you charge a cancellation fee if I no longer wish to use your services?

We charge a $499 cancellation fee should our services be cancelled within 12 months.

Should you cancel outside of the 12 months, no cancellation fee is charged.

+ Establishing an SMSF

Should I establish my fund with an individual or corporate trustee?

Good question and one you should give consideration to you before you move forward. You will find each option has its advantages and disadvantages. We have prepared an informative fact sheet which will assist you in making your decision.

Do you require identification?

Yes, in order to establish the bank account for the SMSF we require either a copy of your driver’s license with current address OR a copy of your passport and recent bill which includes your current address.

How long will it take for my SMSF to be established?

We will provide you with a welcome pack within 24 hours upon receipt of the client engagement form and establishment fees.

Once you have signed and returned the documents to us, the bank will take around 4 business days to active the account. We will notify you as soon as we receive confirmation.

Once the fund is established, the bank account is active and the ABN has been issued by the ATO – you can then arrange your rollovers.

What is an investment strategy and will you provide me with one?

An investment strategy is a detailed financial plan made by the Trustees of the SMSF.

It takes into account the current and/ or future financial needs of each of the fund members and is framed in the context of their risk preferences.

We will include an investment strategy template in your welcome pack. If you throughout the year you would like to update it, simply let us know and we will send you another one to

How long does it take to establish the share trading account?

The account usually takes a couple of extra days after the cash account is activated.

Will you arrange the rollovers for me?

If you are looking to arrange a full transfer from your existing super fund, we will provide you with an ATO generic rollover form and all information needed to complete the request.

If you are looking to make a partial transfer, you will need to contact your superannuation fund and request the appropriate form.

Please note, provided you have completed the rollover forms properly you will likely receive the cheque or EFT payment within 10-21 days.

When can I reimburse myself for the establishment fees?

You can either reimburse yourself the establishment costs or allocate as a contribution. This will happen when money becomes available in the super fund either by way of the first rollover or a contribution.

Will I be given a key contact?

For Xpress Super standard clients, our support team are available for your queries.

Under the XpressBLK service, clients receive a dedicated Client Manager as their one point of contact for any queries.

How and when will I pay my fees?

We invoice our funds annually in advance (to cover our software costs and the cost to process on an interim basis). We will bill and debit the annual fee each year in July via direct debit to your cash hub.

When will I receive online access to our compliance and investment reports?

Once we have processed the first transaction, we will send you instructions on how you can login for the first time.  If you have any questions around the online reports, you can contact your Client Manager.

What is my ESA?

Your Electronic Service Address (ESA) is smsfdataflow. We will provide you with a document in your welcome pack which can be forwarded to your employer.

+ Transferring an SMSF

Do you accept existing SMSFs?

Yes we certainly do!

What information do you need to provide me with a quote?

In order to provide you with a quote for any prior or current year work we require answers to the below questions:

1. What will be the first financial year?
2. What investments does your fund hold – please provide a portfolio valuation report if available.
3. How many bank accounts does the fund hold and who are they with?
4. Who is your share broker?
5. Are you interested in the Xpress Super Standard service level or XpressBLK?
6. If your fund has a corporate trustee, would you like Xpress Super to handle the annual obligations with ASIC?

Will you contact my existing accountant?

Yes, providing you are happy with this.

We contact them and request all information and documentation needed to bring your fund up to date on our systems.

If we have any issues obtaining this information, we will contact you.

Can you update my Trust Deed if necessary?

Yes, we can certainly arrange this for you.

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