Frequently Asked Questions

Who is Xpress Super?

Xpress Super is an affordable and easy SMSF Solution provided by our parent company SuperGuardian Pty Ltd, a national SMSF Specialist and chartered accounting firm with over 15 years of experience as SMSF administrators.

Whilst SuperGuardian provides a premium service to SMSF Trustees, we recognised the demand for a low cost alternative for investors wanting to take control of their own superannuation.

What do you do?

We are proud to be a low cost service that establishes SMSFs but also arranges the transfer of existing SMSFs.

We handle the administration, compliance, annual financial statements, tax return and audit.

Where are you located?

Our head office is in Adelaide, and serviced offices provide local capabilities in Perth, Brisbane, Sydney and Melbourne. We have Client Managers in our Melbourne and Sydney offices on a permanent basis.

Do you administer SMSFs nationally?

Yes, we have client all around Australia.

Does Xpress Super provide Financial Advice?

Xpress Super only provides general financial product advice which does not take into account your personal objectives, financial situation or needs.

Xpress Super can provide Strategic Advice via parent company, SuperGuardian.

How can you provide an SMSF service so cheap when the average is $2,700?

By offering a restricted investment platform, we’re able to rely on fully automated data feeds which do most of the processing for us. Due to the efficiency of our processes, our external costs like the annual audit are more competitive than the industry average.

What are your fees?

Please visit our fee schedule.

Do you charge extra if I am a frequent trader?

No, knock yourself out!

How much money do I need in my fund to establish with Xpress Super?

It is entirely your choice. We have no minimum amount however you should consider speaking to a financial adviser prior to establishing an SMSF.

Why should I sign up with Xpress Super?

Please visit our Why Choose Us page.

How do I sign up to Xpress Super?

We have an online engagement form which will take you around 5 minutes to complete.

Do you charge a cancellation fee if I no longer wish to use your services?

We charge a $499 cancellation fee should our services be cancelled within 12 months.

Should you cancel outside of the 12 months, no cancellation fee is charged.

How much money do I need to establish an SMSF with Xpress Super?

We don’t impose a restriction on the amount of money needed to establish an SMSF.

If you would like clarification on whether an SMSF is right for you, our parent company, SuperGuardian can provide you with strategic advice around establishing an SMSF.

Should I establish my fund with an individual or corporate trustee?

Good question and one you should give consideration to you before you move forward. You will find each option has its advantages and disadvantages. We have prepared an informative fact sheet which will assist you in making your decision.

Do you require identification?

Yes, in order to establish the bank account for the SMSF we require either a copy of your driver’s license with current address OR a copy of your passport and recent bill which includes your current address.

How long will it take for my SMSF to be established?

We will provide you with a welcome pack within 24 hours upon receipt of the client engagement form and establishment fees.

Once you have signed and returned the documents to us, the bank will take around 4 business days to active the account. We will notify you as soon as we receive confirmation.

Once the fund is established, the bank account is active and the ABN has been issued by the ATO – you can then arrange your rollovers.

What is an investment strategy and will you provide me with one?

An investment strategy is a detailed financial plan made by the Trustees of the SMSF.

It takes into account the current and/ or future financial needs of each of the fund members and is framed in the context of their risk preferences.

We will include an investment strategy template in your welcome pack. If you throughout the year you would like to update it, simply let us know and we will send you another one to

How long will it take for the CommSec trading account to be setup?

The account generally takes a couple of extra days after the CBA cash account is established.

Do I have to have a CBA Accelerator Cash account established for me?

We have embedded the CBA Accelerator cash account into our business model. All cash activity within the SMSF should be directed via this sole cash account or additional fees apply.

As part of the establishment or transfer of your SMSF to Xpress we will prepare the necessary bank forms for this account to be opened. We simply ask that you sign the documents and provide us with the necessary identification. This means you don’t need to visit a branch for the account to be opened.

Will you arrange the rollovers for me?

If you are looking to arrange a full transfer from your existing super fund, we will provide you with an ATO generic rollover form and all information needed to complete the request.

If you are looking to make a partial transfer, you will need to contact your superannuation fund and request the appropriate form.

Please note, provided you have completed the rollover forms properly you will likely receive the cheque or EFT payment within 10-21 days.

When can I reimburse myself for the establishment fees?

You can either reimburse yourself the establishment costs or allocate as a contribution. This will happen when money becomes available in the super fund either by way of the first rollover or a contribution.

Will I be given a key contact?

Yes, we will allocate you a Client Manager who will be your one point of contact for any queries in relation to your SMSF.

In order to keep our 24/7 online reports up to date, we require you to occasionally provide us with information or documentation on certain transactions. You can email this information directly to your Client Manager.

How and when will I pay my fees?

We invoice our funds annually in advance (to cover our software costs and the cost to process on an interim basis). We will bill and debit the annual fee each year in July via direct debit to your cash hub.

When will I receive online access to our compliance and investment reports?

Once we have processed the first transaction, we will send you instructions on how you can login for the first time.  If you have any questions around the online reports, you can contact your Client Manager.

What is my ESA?

Your Electronic Service Address (ESA) is smsfdataflow. We will provide you with a document in your welcome pack which can be forwarded to your employer.

Do you accept existing SMSFs?

Yes we certainly do!

Does the first financial year free offer apply to me?

Unfortunately the first financial year fee free offer doesn’t apply to existing SMSFs, only newly established.

What information do you need to provide me with a quote?

In order to provide you with a quote for any prior or current year work we need to see a copy of the most recent financial statements and an overview of any changes that have occurred since.

We will review the investments held by the fund and provide you with a quote via email.

Will you contact my existing accountant?

Yes, providing you are happy with this.

We contact them and request all information and documentation needed to bring your fund up to date on our systems.

If we have any issues obtaining this information, we will contact you.

Can you update my Trust Deed if necessary?

Yes, we can certainly arrange this for you.

+ About Us

Who is Xpress Super?

Xpress Super is an affordable and easy SMSF Solution provided by our parent company SuperGuardian Pty Ltd, a national SMSF Specialist and chartered accounting firm with over 15 years of experience as SMSF administrators.

Whilst SuperGuardian provides a premium service to SMSF Trustees, we recognised the demand for a low cost alternative for investors wanting to take control of their own superannuation.

What do you do?

We are proud to be a low cost service that establishes SMSFs but also arranges the transfer of existing SMSFs.

We handle the administration, compliance, annual financial statements, tax return and audit.

Where are you located?

Our head office is in Adelaide, and serviced offices provide local capabilities in Perth, Brisbane, Sydney and Melbourne. We have Client Managers in our Melbourne and Sydney offices on a permanent basis.

Do you administer SMSFs nationally?

Yes, we have client all around Australia.

Does Xpress Super provide Financial Advice?

Xpress Super only provides general financial product advice which does not take into account your personal objectives, financial situation or needs.

Xpress Super can provide Strategic Advice via parent company, SuperGuardian.

How can you provide an SMSF service so cheap when the average is $2,700?

By offering a restricted investment platform, we’re able to rely on fully automated data feeds which do most of the processing for us. Due to the efficiency of our processes, our external costs like the annual audit are more competitive than the industry average.

What are your fees?

Please visit our fee schedule.

Do you charge extra if I am a frequent trader?

No, knock yourself out!

How much money do I need in my fund to establish with Xpress Super?

It is entirely your choice. We have no minimum amount however you should consider speaking to a financial adviser prior to establishing an SMSF.

Why should I sign up with Xpress Super?

Please visit our Why Choose Us page.

How do I sign up to Xpress Super?

We have an online engagement form which will take you around 5 minutes to complete.

Do you charge a cancellation fee if I no longer wish to use your services?

We charge a $499 cancellation fee should our services be cancelled within 12 months.

Should you cancel outside of the 12 months, no cancellation fee is charged.

+ Establishing an SMSF

How much money do I need to establish an SMSF with Xpress Super?

We don’t impose a restriction on the amount of money needed to establish an SMSF.

If you would like clarification on whether an SMSF is right for you, our parent company, SuperGuardian can provide you with strategic advice around establishing an SMSF.

Should I establish my fund with an individual or corporate trustee?

Good question and one you should give consideration to you before you move forward. You will find each option has its advantages and disadvantages. We have prepared an informative fact sheet which will assist you in making your decision.

Do you require identification?

Yes, in order to establish the bank account for the SMSF we require either a copy of your driver’s license with current address OR a copy of your passport and recent bill which includes your current address.

How long will it take for my SMSF to be established?

We will provide you with a welcome pack within 24 hours upon receipt of the client engagement form and establishment fees.

Once you have signed and returned the documents to us, the bank will take around 4 business days to active the account. We will notify you as soon as we receive confirmation.

Once the fund is established, the bank account is active and the ABN has been issued by the ATO – you can then arrange your rollovers.

What is an investment strategy and will you provide me with one?

An investment strategy is a detailed financial plan made by the Trustees of the SMSF.

It takes into account the current and/ or future financial needs of each of the fund members and is framed in the context of their risk preferences.

We will include an investment strategy template in your welcome pack. If you throughout the year you would like to update it, simply let us know and we will send you another one to

How long will it take for the CommSec trading account to be setup?

The account generally takes a couple of extra days after the CBA cash account is established.

Do I have to have a CBA Accelerator Cash account established for me?

We have embedded the CBA Accelerator cash account into our business model. All cash activity within the SMSF should be directed via this sole cash account or additional fees apply.

As part of the establishment or transfer of your SMSF to Xpress we will prepare the necessary bank forms for this account to be opened. We simply ask that you sign the documents and provide us with the necessary identification. This means you don’t need to visit a branch for the account to be opened.

Will you arrange the rollovers for me?

If you are looking to arrange a full transfer from your existing super fund, we will provide you with an ATO generic rollover form and all information needed to complete the request.

If you are looking to make a partial transfer, you will need to contact your superannuation fund and request the appropriate form.

Please note, provided you have completed the rollover forms properly you will likely receive the cheque or EFT payment within 10-21 days.

When can I reimburse myself for the establishment fees?

You can either reimburse yourself the establishment costs or allocate as a contribution. This will happen when money becomes available in the super fund either by way of the first rollover or a contribution.

Will I be given a key contact?

Yes, we will allocate you a Client Manager who will be your one point of contact for any queries in relation to your SMSF.

In order to keep our 24/7 online reports up to date, we require you to occasionally provide us with information or documentation on certain transactions. You can email this information directly to your Client Manager.

How and when will I pay my fees?

We invoice our funds annually in advance (to cover our software costs and the cost to process on an interim basis). We will bill and debit the annual fee each year in July via direct debit to your cash hub.

When will I receive online access to our compliance and investment reports?

Once we have processed the first transaction, we will send you instructions on how you can login for the first time.  If you have any questions around the online reports, you can contact your Client Manager.

What is my ESA?

Your Electronic Service Address (ESA) is smsfdataflow. We will provide you with a document in your welcome pack which can be forwarded to your employer.

+ Transferring an SMSF

Do you accept existing SMSFs?

Yes we certainly do!

Does the first financial year free offer apply to me?

Unfortunately the first financial year fee free offer doesn’t apply to existing SMSFs, only newly established.

What information do you need to provide me with a quote?

In order to provide you with a quote for any prior or current year work we need to see a copy of the most recent financial statements and an overview of any changes that have occurred since.

We will review the investments held by the fund and provide you with a quote via email.

Will you contact my existing accountant?

Yes, providing you are happy with this.

We contact them and request all information and documentation needed to bring your fund up to date on our systems.

If we have any issues obtaining this information, we will contact you.

Can you update my Trust Deed if necessary?

Yes, we can certainly arrange this for you.

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